The Woldmarsh office is currently closed, with staff working remotely, so we are still able to provide members with the same level of service where possible. However, there are some operational changes that you need to be aware of.
As staff are now working from home, we are unable to receive or send anything by post. We will send out all documentation via email as much as possible. Please let us know of any updated email addresses so we can keep you informed.
Monthly statements for members who receive paper copies will continue for the time being. If you do not currently download your statement and invoices via the web site we would encourage you to do so. Please get in touch by emailing firstname.lastname@example.org and we can arrange for this to be set up or advise you of your log in details.
We do not anticipate Direct Debit payments being affected in any way.
The situation changes on an almost daily basis, so if you would like to know about a specific supplier, please contact the relevant department who should be able to assist you. Call the normal office number and direct your enquiry in the usual way as calls are being diverted to individuals, but there is no facility to leave an answerphone message.
Some lead-times might be longer than usual, so where possible please plan your purchases in advance.